How to take a screenshot?

If a member of our Customer Experience team requests a screenshot, you may be able to paste the image directly into the body of the email reply. 

On iOS (iPad, iPhone, iPod Touch)

1. Press and hold the ‘Sleep/Wake’ button with the ‘Home’ button for 1-2 seconds until the screen flashes
2. The screenshot will be automatically saved to Photos

On Kindle Fire

1. Press and hold the ‘Volume Down’ button with the ‘Power’ button for 1-2 seconds until the screen flashes
2. Images will be automatically saved to the ‘Screenshots’ folder in the Pictures

On Android

Instructions for Android devices vary by manufacturer and Android OS version. We recommend looking for the instructions specific to your device.

Depending on the device you are using, there are several ways to capture a screenshot on Android.

• Press and hold the ‘Volume Down’ button with the ‘Power’ button for 1-2 seconds until the screen flashes
• Or, press and hold ‘Home’ and ‘Power’ to capture the screenshot
• Images will be automatically saved to your Gallery in the ‘Screenshots’ folder